Terms & Conditions

Welcome to The Blossom. By accessing or placing an order with us through our website or communication channels, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General

The Blossom (“we”, “us”, “our”) operates as an online flower shop providing handcrafted floral arrangements and delivery services within Malaysia and Singapore. By making a purchase or engaging our services, you acknowledge and agree to be bound by these Terms & Conditions.

We reserve the right to update or modify these terms at any time without prior notice. The latest version will always be available on our website.

2. Orders & Payment

All orders must be confirmed via WhatsApp or email before processing.
Payment is accepted via bank transfer only.
Orders will be processed once full payment is received and verified.
Please ensure all recipient details (name, address, phone number) are correct before confirming your order. We are not responsible for delivery issues caused by inaccurate information.

3. Delivery

4. Product Substitution

Due to the seasonal nature of flowers, certain blooms or wrapping materials may be unavailable. We reserve the right to substitute with flowers of equal or greater value while maintaining the overall style and quality of the arrangement.

5. Cancellation & Refunds

Cancellations must be made at least 24 hours before the scheduled delivery time. Once flowers are prepared or delivered, no refund or change will be accepted.

Refunds (if applicable) will be processed through the original payment method within 7–10 business days.

6. Returns

As flowers are perishable items, we do not accept returns. However, if there’s a quality issue upon delivery, please contact us immediately (within 2 hours) with photos, and we’ll review the situation for possible replacement.

7. Limitation of Liability

The Blossom is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability for any claim shall not exceed the total amount paid for the order in question.

8. Intellectual Property

All content on this website—including text, images, and designs—is the property of The Blossom. Unauthorized use or reproduction is prohibited without prior written consent.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes will be subject to the exclusive jurisdiction of the courts in Malaysia.

10. Contact Us

For any questions or concerns regarding our Terms, please contact us at: [email protected]